Actual for You
#1 in Business Subscribe Email Print

You are here: Home > Business > Customer Service > A Sure Fire Way to Say You Do NOT Care About Your Customers

Tags

  • anymore
  • become
  • little things
  • person again
  • business owner

  • Links

  • Preserve the Loyalty You Deserve
  • The Importance of Using Acne Medication Properly
  • 3 Top Website Promotion Scams
  • Actual for You - A Sure Fire Way to Say You Do NOT Care About Your Customers

    Businesses Are Failing - Here Are Some Prime Examples Why!
    Today, I took my wife to lunch. That in itself is hardly any news at all. However, what should have been a lovely celebration of something personal turned out to be pretty lousy. Here's what happened...We went to a local marina where there is a selection of restaurants. We strolled along the marina just to have a look at what was on offer. The first restaurant we wal
    heir organizations that pass out their cell phone numbers and tell people not to hesitate to call them if there is a need. To me, that is pretty impressive. Let me say it again, If you are going to leave a message that says "I will call you back", then please call them back IN A TIMELY MANNER. If you do not, the message is.... "I do not care and you do not matter to me. Also, "Do not trust me...I lie about things." It would be far better to not have voice mail at all if you are going to KIL
    Advertising Traps and Controlling Costs
    For the small business person who knows they must advertise to bring in a steady stream of new clientele to grow their business they must be wise with their choices in advertising. A bad move can cost them thousands of dollars and yield lousy results.For instance advertising on Cable TV during election time, will generally get your ads in poor time slots plus it cost
    There are many ways to show your customers that you care about them. Let me share one that tells your customers that YOU DO NOT CARE ABOUT THEM. Remember, my friend, that in business it is sometimes the little things that begin to tear down the company that we have worked so hard to build. One of those little things is a real problem to me. I see it in almost every company and at almost every level. It is my belief that we do not realize the impact it has on people. In some small way it affects our "believability." What is it? It is the thing we can not do without. It's the telephone.

    Whether you like it or not we live in the age of voice mail. There are some who wish they could return to the good old days and talk to a real live person again. There are others who really do not care one way or another. But... now to my soapbox!

    If you are going to use voice mail, please return your calls and do so in a timely manner. I fear too many of us have begun using voice mail as our personal gatekeeper. "I do not want to talk to that person, so I'll just let voice mail handle it." Your customers deserve your responsive call. They want to talk to a live person and they need to know that you are there for them. If you promise to call back and do not, it affects your credibility and believability.

    I have a friend who has an interesting voice mail. It goes something like this...."Hi, You have reached ______'s voice mail. I will not be calling you back so I do not care if you leave a message or not."

    Now, this guy is a businessman. Frankly, I DO NOT CALL HIM ANYMORE! Personally, I think it is rude, and uncalled for. But that may just be me.

    As a business owner, I personally believe that I want to be available 24/7. That is why I carry a "smart" phone with me. Many business people I know do NOT feel this way, and that is perfectly okay with me. However, if there is a problem or need from a client/customer, I want to be able to address it. And address it NOW! That call is a concern from a customer and it needs to be addressed.

    • I know some people pretty high up in their organizations that pass out their cell phone numbers and tell people not to hesitate to call them if there is a need. To me, that is pretty impressive.
    Let me say it again, If you are going to leave a message that says "I will call you back", then please call them back IN A TIMELY MANNER. If you do not, the message is.... "I do not care and you do not matter to me. Also, "Do not trust me...I lie about things." It would be far better to not have voice mail at all if you are going to KILL
    Learn or Lose
    Every new job has a learning curve. This is why quick learners are worth their weight in gold. One of the biggest costs of bringing on a new hire into a company is training. There is always a cost. Maybe you have the formal education and experience for the position but there will be certain things that are specific for this position. That means it will take at least a mini
    we can not do without. It's the telephone.

    Whether you like it or not we live in the age of voice mail. There are some who wish they could return to the good old days and talk to a real live person again. There are others who really do not care one way or another. But... now to my soapbox!

    If you are going to use voice mail, please return your calls and do so in a timely manner. I fear too many of us have begun using voice mail as our personal gatekeeper. "I do not want to talk to that person, so I'll just let voice mail handle it." Your customers deserve your responsive call. They want to talk to a live person and they need to know that you are there for them. If you promise to call back and do not, it affects your credibility and believability.

    I have a friend who has an interesting voice mail. It goes something like this...."Hi, You have reached ______'s voice mail. I will not be calling you back so I do not care if you leave a message or not."

    Now, this guy is a businessman. Frankly, I DO NOT CALL HIM ANYMORE! Personally, I think it is rude, and uncalled for. But that may just be me.

    As a business owner, I personally believe that I want to be available 24/7. That is why I carry a "smart" phone with me. Many business people I know do NOT feel this way, and that is perfectly okay with me. However, if there is a problem or need from a client/customer, I want to be able to address it. And address it NOW! That call is a concern from a customer and it needs to be addressed.

    • I know some people pretty high up in their organizations that pass out their cell phone numbers and tell people not to hesitate to call them if there is a need. To me, that is pretty impressive.
    Let me say it again, If you are going to leave a message that says "I will call you back", then please call them back IN A TIMELY MANNER. If you do not, the message is.... "I do not care and you do not matter to me. Also, "Do not trust me...I lie about things." It would be far better to not have voice mail at all if you are going to KIL
    Why Do You Need Computer Training?
    Since the internet has become such a large part of our lives, it is becoming more important to know everything about computers and the web. Unfortunately, if you are computer illiterate, the future does not look good for you. Computer training has become a necessity in the workplace, especially in internet related fields. Luckily, there are tips on how to further your caree
    mail handle it." Your customers deserve your responsive call. They want to talk to a live person and they need to know that you are there for them. If you promise to call back and do not, it affects your credibility and believability.

    I have a friend who has an interesting voice mail. It goes something like this...."Hi, You have reached ______'s voice mail. I will not be calling you back so I do not care if you leave a message or not."

    Now, this guy is a businessman. Frankly, I DO NOT CALL HIM ANYMORE! Personally, I think it is rude, and uncalled for. But that may just be me.

    As a business owner, I personally believe that I want to be available 24/7. That is why I carry a "smart" phone with me. Many business people I know do NOT feel this way, and that is perfectly okay with me. However, if there is a problem or need from a client/customer, I want to be able to address it. And address it NOW! That call is a concern from a customer and it needs to be addressed.

    • I know some people pretty high up in their organizations that pass out their cell phone numbers and tell people not to hesitate to call them if there is a need. To me, that is pretty impressive.
    Let me say it again, If you are going to leave a message that says "I will call you back", then please call them back IN A TIMELY MANNER. If you do not, the message is.... "I do not care and you do not matter to me. Also, "Do not trust me...I lie about things." It would be far better to not have voice mail at all if you are going to KIL
    10 Keys to Stay Motivated And On Top Of Your Game
    What do you dream about? Do you have dreams of building a blockbuster business, material wealth, taking great vacations, writing the next bestseller, or contributing to the lives of others? Whatever dreams you have big or small, staying motivated can sometimes be a challenge.Initially, many people hit the ground running towards their goals with great enthusiasm and d
    M ANYMORE! Personally, I think it is rude, and uncalled for. But that may just be me.

    As a business owner, I personally believe that I want to be available 24/7. That is why I carry a "smart" phone with me. Many business people I know do NOT feel this way, and that is perfectly okay with me. However, if there is a problem or need from a client/customer, I want to be able to address it. And address it NOW! That call is a concern from a customer and it needs to be addressed.

    • I know some people pretty high up in their organizations that pass out their cell phone numbers and tell people not to hesitate to call them if there is a need. To me, that is pretty impressive.
    Let me say it again, If you are going to leave a message that says "I will call you back", then please call them back IN A TIMELY MANNER. If you do not, the message is.... "I do not care and you do not matter to me. Also, "Do not trust me...I lie about things." It would be far better to not have voice mail at all if you are going to KIL
    10 Keys to Getting Paid What You're Worth!
    Asking for money is so taboo in our culture that most of us shake in our shoes when we think about negotiating salary. It conjures up our insecurities about not being good enough, not knowing enough, or not being considered valuable enough. We worry that the company will rescind its offer if we ask for what we’re worth.The truth is if you don’t negotiate, the employe
    heir organizations that pass out their cell phone numbers and tell people not to hesitate to call them if there is a need. To me, that is pretty impressive. Let me say it again, If you are going to leave a message that says "I will call you back", then please call them back IN A TIMELY MANNER. If you do not, the message is.... "I do not care and you do not matter to me. Also, "Do not trust me...I lie about things." It would be far better to not have voice mail at all if you are going to KILL your business by not taking care of your business, and your phone calls.

    Remember, in business it is often the little things that really count. Be sure that you are not on the path toward KILLING your business. Return your calls promptly.

    HTTP = HTML link (for blogs, profiles,phorums):
    <a href="http://www.actual4u.com/article/14809/actual4u-A-Sure-Fire-Way-to-Say-You-Do-NOT-Care-About-Your-Customers.html">A Sure Fire Way to Say You Do NOT Care About Your Customers</a>

    BB link (for phorums):
    [url=http://www.actual4u.com/article/14809/actual4u-A-Sure-Fire-Way-to-Say-You-Do-NOT-Care-About-Your-Customers.html]A Sure Fire Way to Say You Do NOT Care About Your Customers[/url]

    Related Articles:

    For New Managers - Conventional Management Training Doesn't Fit

    Pros and Cons of Traditional Office Leasing versus Renting a Business Center

    Job Interview - What Can The Employer Ask?

    Bookmark it: del.icio.us digg.com reddit.com netvouz.com google.com yahoo.com technorati.com furl.net bloglines.com socialdust.com ma.gnolia.com newsvine.com slashdot.org simpy.com shadows.com blinklist.com