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    s mixed together - the peas, mashed potatoes and gravy all look like an ill-prepared casserole. The mystery meat on the plate is indiscernible and cold.

    Mr. Jones wonders whether he should taste the food, but decides that since he is already in the hospital, why not! As he

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    Teamwork demands that all departments provide service to the internal customer who is on the front line serving the external customer. That means you are responsible for serving other team members and they are responsible for serving you. As a team member, you must remember that the key word to describe your relationship with others is interdependence. Others are dependent on you and you are dependent on others. We need each other to ultimately serve our external customers and to meet their specific needs.

    Here is an example that demonstrates the concept of interdependence and why it is important to work as a team in order to achieve customer service goals:

    A food server in a hospital delivers a tray of food to a patient (external customer). The food server is obviously the individual who directly serves the external customer and has the face-to-face contact. The food server says to the patient: “Good evening, Mr. Jones. We have a nice, warm tray of food for you.” The server then places the tray on the table by the bed. Mr. Jones takes the lid from the plate and discovers that all the food is mixed together - the peas, mashed potatoes and gravy all look like an ill-prepared casserole. The mystery meat on the plate is indiscernible and cold.

    Mr. Jones wonders whether he should taste the food, but decides that since he is already in the hospital, why not! As he e

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    the key word to describe your relationship with others is interdependence. Others are dependent on you and you are dependent on others. We need each other to ultimately serve our external customers and to meet their specific needs.

    Here is an example that demonstrates the concept of interdependence and why it is important to work as a team in order to achieve customer service goals:

    A food server in a hospital delivers a tray of food to a patient (external customer). The food server is obviously the individual who directly serves the external customer and has the face-to-face contact. The food server says to the patient: “Good evening, Mr. Jones. We have a nice, warm tray of food for you.” The server then places the tray on the table by the bed. Mr. Jones takes the lid from the plate and discovers that all the food is mixed together - the peas, mashed potatoes and gravy all look like an ill-prepared casserole. The mystery meat on the plate is indiscernible and cold.

    Mr. Jones wonders whether he should taste the food, but decides that since he is already in the hospital, why not! As he

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    Just getting back from seven days at the Westin Hotel in Puerto Vallarta.The purpose of this trip was to meet with my mastermind group - Master Speakers International. We've been meeting four times a year for the last 10 years.ncept of interdependence and why it is important to work as a team in order to achieve customer service goals:

    A food server in a hospital delivers a tray of food to a patient (external customer). The food server is obviously the individual who directly serves the external customer and has the face-to-face contact. The food server says to the patient: “Good evening, Mr. Jones. We have a nice, warm tray of food for you.” The server then places the tray on the table by the bed. Mr. Jones takes the lid from the plate and discovers that all the food is mixed together - the peas, mashed potatoes and gravy all look like an ill-prepared casserole. The mystery meat on the plate is indiscernible and cold.

    Mr. Jones wonders whether he should taste the food, but decides that since he is already in the hospital, why not! As he

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    l customer and has the face-to-face contact. The food server says to the patient: “Good evening, Mr. Jones. We have a nice, warm tray of food for you.” The server then places the tray on the table by the bed. Mr. Jones takes the lid from the plate and discovers that all the food is mixed together - the peas, mashed potatoes and gravy all look like an ill-prepared casserole. The mystery meat on the plate is indiscernible and cold.

    Mr. Jones wonders whether he should taste the food, but decides that since he is already in the hospital, why not! As he

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    s mixed together - the peas, mashed potatoes and gravy all look like an ill-prepared casserole. The mystery meat on the plate is indiscernible and cold.

    Mr. Jones wonders whether he should taste the food, but decides that since he is already in the hospital, why not! As he expected he would, Mr. Jones discovers that the meal does not taste good.

    Who takes the brunt of the patient’s complaints? You know that it is the food server - the individual with the face-to-face contact with the customer. But who actually prepared the food? It was a cook - an individual who serves the external customer by serving the internal customer (other staff/team members). Since the cook’s customer is the food server, in this case, the cook did not meet his customer’s needs.

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