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Actual for You - Breakfast Conversation - Mr. Demanding
“Do I need to get a professional logo for my company?”This question has more than likely come to your mind, whether you are just conceptualizing your business or your business has just taken off the ground.Before you decide to get a logo for your company you should answer some questions to yourself;First, would the overall purpose of your company be enhanced or highlighted in any way if you get a logo?Second, is this logo going to give a boost to your brand image?And finally, will this logo help to separate out your busi
The first response is blunt and does not offer a choice. It merely th
The notion of fashion in world exists from the Roman era. The difference is that the priority of the type of jewelry has been changing. Some years ago gold was popular while right now variety is the name of the game. Every person is capable of creating his or her own fashion statement. Nothing but attitude matters in the world of fashion. If you can carry yourself with ease whatever you are wearing, that way you are a fashionable person. It doesn’t matter if you are wearing a sparkling diamond or as simple as beaded jewelry, attitude is all that matte
You know, the “Screamer” or the “Demander” or various other versions. My friend John and I were talking this morning about Mr. Demanding.
Usually you know when you are talking to Mr. Demanding, as the conversation starts with their expectations and a list of tasks to be completed. In addition the world runs on their time. Does this sound familiar?
Pity the poor customer service professional who does not take the time to really listen and then decide the best course of action with Mr. Demanding. Dr. Covey’s principle “Seek first to understand, then to be understood” really needs to be the guiding thought here.
Here is the scenario. A vehicle is brought into the shop for repair. Mr. Demanding recites the list of tasks to be performed and “I need to have the vehicle back this week.” He makes no bones about the need for the vehicle and how important it is to him as “time is money and without this vehicle I am losing money.”
Our customer service professional can respond in several ways. He can be defensive and say something like “This is not a service we provide. (It actually is) I don’t think we can get it back to you in the time requested.” Or he can acquiesce and say “Sure, we’ll be able to handle that for you (and we’ll call you later and let you know that we can’t possibly meet the deadline) I’ll go ahead and start the paperwork.” In either scenario the outcome can only be bad.
The first response is blunt and does not offer a choice. It merely thr
Businesses are always aiming to put their best foot forward in terms of quality print and efficient services. And because of the tight competition in the market effective advertising strategies were applied.Brochure printing is among the services available that works to produce and develop excellent prints. This service had generally worked out to meet the demands in the market. Additionally the brochure printed is ideally used for sales promotions, wedding, real estate and travel or vacation brochures.Brochures are considered as an effectiv
Usually you know when you are talking to Mr. Demanding, as the conversation starts with their expectations and a list of tasks to be completed. In addition the world runs on their time. Does this sound familiar?
Pity the poor customer service professional who does not take the time to really listen and then decide the best course of action with Mr. Demanding. Dr. Covey’s principle “Seek first to understand, then to be understood” really needs to be the guiding thought here.
Here is the scenario. A vehicle is brought into the shop for repair. Mr. Demanding recites the list of tasks to be performed and “I need to have the vehicle back this week.” He makes no bones about the need for the vehicle and how important it is to him as “time is money and without this vehicle I am losing money.”
Our customer service professional can respond in several ways. He can be defensive and say something like “This is not a service we provide. (It actually is) I don’t think we can get it back to you in the time requested.” Or he can acquiesce and say “Sure, we’ll be able to handle that for you (and we’ll call you later and let you know that we can’t possibly meet the deadline) I’ll go ahead and start the paperwork.” In either scenario the outcome can only be bad.
The first response is blunt and does not offer a choice. It merely th
In today’s competitive marketplace, it is essential to understand what you expect to get from your advertising, and how you will measure the program’s success or failure. This article explores some of the things that advertising can do, and how to determine whether or not your advertising is accomplishing its mission.Most of the time, you are looking to your advertising to do one of two things. You either want to generate leads for your business, or you want to build up your brand. Depending on which of these two goals you have, there are different
Here is the scenario. A vehicle is brought into the shop for repair. Mr. Demanding recites the list of tasks to be performed and “I need to have the vehicle back this week.” He makes no bones about the need for the vehicle and how important it is to him as “time is money and without this vehicle I am losing money.”
Our customer service professional can respond in several ways. He can be defensive and say something like “This is not a service we provide. (It actually is) I don’t think we can get it back to you in the time requested.” Or he can acquiesce and say “Sure, we’ll be able to handle that for you (and we’ll call you later and let you know that we can’t possibly meet the deadline) I’ll go ahead and start the paperwork.” In either scenario the outcome can only be bad.
The first response is blunt and does not offer a choice. It merely th
Some planned changes in life turn out to be less promising than expected. What should you do in such a case?This “concept” of taking your loss is used in the investment area. The principle is simple. You have built up an investment portfolio with different investment instruments. Each individual instrument (a stock, option, future, bond, mutual fund, etc) is priced as an outcome of a market process. And the value of the portfolio changes in a moderate way; some titles increase in value other decline during a trading day. In the end the value of you
Our customer service professional can respond in several ways. He can be defensive and say something like “This is not a service we provide. (It actually is) I don’t think we can get it back to you in the time requested.” Or he can acquiesce and say “Sure, we’ll be able to handle that for you (and we’ll call you later and let you know that we can’t possibly meet the deadline) I’ll go ahead and start the paperwork.” In either scenario the outcome can only be bad.
The first response is blunt and does not offer a choice. It merely th
I had been traveling and “seminaring” this past week and whenever I finish, I like to write about what most of the seminar participants have been asking about.This past week, I spent a fair amount of time in the “business relationship” area, commonly referred to “Co-workers, bosses and vendors, oh my.”It seems that most of us have trouble communicating with the people we spend so much time with and understanding their point of view.It really comes down to the things that we all have issues with.“How do I tell my boss that his i
The first response is blunt and does not offer a choice. It merely throws up a defensive wall and allows Mr. Demanding to start a siege upon the wall. “Why not, it says you are a full service facility!” he states. “Is your signage wrong?” This exchange can lead only to a further defensive posturing by our intrepid customer service professional. The other response is equally unhelpful. By agreeing to the list presented by Mr. Demanding without clarification and understanding, our customer service professional can only disappoint and escalate the situation by calling later to apologize “for not getting it done” on time.
The key here is to apply the “seek first to understand” principle and then formulate an action plan and statement. It might sound something like this. “Mr. Demanding, you have quite a list there. And I can see that there is a time constraint as well. Let’s take a moment and go over the list together and make sure I understand what we are doing for you.” Our customer service professional has just done two things. He has reserved his judgment and shifted the focus to the facts. “I can see here that there are several items on your list that may take additional time to complete. If we start on these repairs, and it does take additional time, can you still leave the vehicle with us?” Again, CSP has focused on the facts and given a choice to Mr. Demanding. There may be a further clarification and more action stateme
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