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Actual for You - Customer Service - The Little Things Count
One of the hottest trends in the staffing industry is the corporate implementation of the Preferred Vendor List, a company's own elite collection of staffing suppliers. Although companies develop these staffing vendor lists for very good reasons, as we’ll see below, there are also four inherent challenges with this management tool.Limited view of the talent market (You're dependent on the talent pool of each of the preferred staffing
In contrast, there is a shop in Portland, Oregon called Mio Gelato. They make gelato t
If you are like most notaries, you have been lured in by the promise of making $100,000 a year as a loan signing agent. Well, after you paid for your training, supplies, licensing fees, etc, you are left wondering how to even pay for the expenses you have accrued, let alone make a profit. Unfortunately, this business is not a get-rich-quick industry. It is just like any small business. It requires lots of hard work and perserverence and
The smallest little things we do in our business can mean the difference between positive and negative buzz.
On a recent trip to the mall, I stopped for a frozen yogurt snack at a TCBY stand. When I asked for a cup of tap water to accompany my yogurt, the counter person said, "I'll have to charge you 25 cents for the water." When I did a double-take, she said with a look of embarrassment, "Oh, I'm so sorry that I have to charge for water…but that’s what the owner wants."
I’ve always loved TCBY frozen yogurt, but this left a bitter taste in my mouth. I couldn’t stop thinking that a paper cup of tap water must cost only a few pennies. The profit margin on a cup of frozen yogurt is surely generous, so why would a business owner charge for tap water?
Of course, I didn’t pay for the water and instead walked to the nearest drinking fountain. I'll never go back to that TCBY stand since its water policy is ridiculous. Furthermore, I would never recommend the business. In fact, I’ve become a source of negative buzz.
As business people, we spend a lot of resources attracting and pleasing customers. It’s comforting to think that happy customers will tell their friends about our companies when we excel in providing products or services. However, to create positive buzz, we must find ways to go beyond the ordinary.
In contrast, there is a shop in Portland, Oregon called Mio Gelato. They make gelato t
If your business caters to the kinds of people who might be parents or involved with small children, you have a goldmine in the making and you might not even be aware of it. Kids are huge players in the decisions on how parents spend their money and where they do their business, even in the cases of businesses like real estate or banking. The kids might not care which bank offers a slightly better rate on a savings plan, but they will remember wh
I’ve always loved TCBY frozen yogurt, but this left a bitter taste in my mouth. I couldn’t stop thinking that a paper cup of tap water must cost only a few pennies. The profit margin on a cup of frozen yogurt is surely generous, so why would a business owner charge for tap water?
Of course, I didn’t pay for the water and instead walked to the nearest drinking fountain. I'll never go back to that TCBY stand since its water policy is ridiculous. Furthermore, I would never recommend the business. In fact, I’ve become a source of negative buzz.
As business people, we spend a lot of resources attracting and pleasing customers. It’s comforting to think that happy customers will tell their friends about our companies when we excel in providing products or services. However, to create positive buzz, we must find ways to go beyond the ordinary.
In contrast, there is a shop in Portland, Oregon called Mio Gelato. They make gelato t
01.Sometime back this author had written an article titled “ Are your employees leaving the organizations in disgust? Apply Change Management practices”. While discussing about the various aspects of Change Management concepts, it is informed that the employees, for obvious reasons, generally dislike changes brought in by the management, as they do not like to come out of the existing practices.This article makes an attempt to demystify the
I’ve always loved TCBY frozen yogurt, but this left a bitter taste in my mouth. I couldn’t stop thinking that a paper cup of tap water must cost only a few pennies. The profit margin on a cup of frozen yogurt is surely generous, so why would a business owner charge for tap water?
Of course, I didn’t pay for the water and instead walked to the nearest drinking fountain. I'll never go back to that TCBY stand since its water policy is ridiculous. Furthermore, I would never recommend the business. In fact, I’ve become a source of negative buzz.
As business people, we spend a lot of resources attracting and pleasing customers. It’s comforting to think that happy customers will tell their friends about our companies when we excel in providing products or services. However, to create positive buzz, we must find ways to go beyond the ordinary.
In contrast, there is a shop in Portland, Oregon called Mio Gelato. They make gelato t
The sense of control is a powerful and essential element in the effectiveness of any worker. Dealing with all the variables in any communication process leaves many call and contact agents with a feeling that they are merely responders and do not have control over the process or its outcome. This is a common feeling among all service workers but is especially evident in arenas where the contact is limited to voice. Without stance, gestures, and
As business people, we spend a lot of resources attracting and pleasing customers. It’s comforting to think that happy customers will tell their friends about our companies when we excel in providing products or services. However, to create positive buzz, we must find ways to go beyond the ordinary.
In contrast, there is a shop in Portland, Oregon called Mio Gelato. They make gelato t
Most people have one. Yet attending to their demands and idiosyncrasies can be nerve-wracking. Wise people engage good boss management strategies. Boss support, guidance, mentoring and influence will be your reward. After all, bosses are not exalted and invincible gods. They are human beings with special roles and authority as well as the requisite levels of human weaknesses, problems and pressures.Under these demanding conditions, most boss
In contrast, there is a shop in Portland, Oregon called Mio Gelato. They make gelato that rivals some of the best that I’ve tried in Italy, and their counter people are friendly and gladly offer as many free samples as you want. It is the attention to details that makes Mio Gelato stand apart from the competition.
The display cases are beautiful, and each gelato flavor is artfully displayed with an appropriate key ingredient such as a fresh peach or a single coffee bean. The bathrooms are tastefully decorated and immaculate. And, in stark contrast to TCBY, you don’t have to ask for water. Instead, there is a lovely glass jug of ice water on the counter with an arrangement of tall glasses next to it. And, of course, there is no charge for water.
As another example, one of our clients, Chromatix Paints in Portland, offers an innovative selection of top quality paints and architectural finishes. Chromatix is competing against paint businesses that have been around for over a century. To offer great paint is not enough. Rather, Chromatix stands apart from other stores when it comes to customer service.
When you walk into the Chromatix showroom, you see an espresso bar that rivals the best that you’ll find in any coffee shop. Instead of being asked what paint you want, you are asked whether you’d like an espresso, latte, or mocha. Then, as you leisurely sip y
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