Actual for You - Business

Dealing With The Public-Not Always A Barrel Of Monkeys!
Dealing with the public is not easy! That’s a wide open statement if I might say so myself, so allow me to try to explain and I am smart enough to know full well that at times, I too”am” the public.For the past 37 years I have been self employed always servicing the public whether it was in my restaurant, my clothing store or my gift shop. There has to be a pill out there specifically designated to take prior to servicing the public. The public can be nice; they can be easy, they can be agreeable “but” not often. It seems to me that the more hectic our lives become, the older we get, the more we our frustrations out on those who service us, whether it be in the service industry, the retail industry or the poor guy just pumping our gas. As I am now in the insurance business, I deal with the public by way of telephone and face to face all day long, five days a week, 52 weeks a year, and Joe and Josephine public can be brutal! They come in all smiles nicey nicey when they need to buy your product, like auto insurance, but, when it comes time to make those monthly payments, which are the next step up from death, they sure let you know it with their attitudes.They treat you like the dirt beneath their feet. Anything little thing that goes wrong is “never” their fault but it’s yours; like forgetting to pay the premium and getting a insurance lapse; getting into an accident, whether it be an at fault or a not at fault; the spousal split-up; the teenager who has gotten their license and the policy premium has tripled and I can go on and on. They kill you with looks when you inform them at the time they wrote their policy th

their stock prices, lowering their over head costs, and showing a commitment to their customers as well as their employees. This will also help them meet their end state goals.

End-State Goals (Step 3)
When looking at the end-state goals the first would be profitability, because a business needs to succeed to survive. What may set Global Communications apart from its competitors is by establishing a new product. It is important of the organization to maintain employee morale, union relationships, as well as partner relationships, as they become the leader in the telecommunications industries.

Alternative Solutions and Benchmarking Validation (Step 4)
The alternative would be to minimize the number of jobs that are outsourced to India and keep as many of the jobs in house with the use of better communication skills.

Employee Communications and Development

Practicing Safety on Your Job Site
There are many benefits of having a written, comprehensive construction safety program. A construction safety plan can assist principal contractors to manage their workplace health and safety obligations.SafetySafety incidents will fall when you establish a make-ready planning practice coupled with following the rule of only doing work that is in a condition to be started and completed uninterrupted. Safety on the construction site is the responsibility of the contractor and the contractor supervisors. The goal is to improve safety and health for construction workers by making such information more accessible. Learn about the dangers of hand/power tools and equipment and necessary safety precautions. We believe that safety training and an up-to-date contractor safety manuals and proper Illness & Injury Protection Plans (IIPP) can help prevent future jobsite accidents. A practical guide for eliminating safety and health hazards from construction worksites, the Handbook of OSHA Construction Safety and Health addresses the occupational safety and health issues faced by those working in the construction industry.OshaOSHA and other organizations are great places to turn to if you need someone who can talk about ways to provide workers with up-to-date information in order for them to make it through the day with out hurting themselves. In some cases, written safety programs are also required by OSHA standards.A typical construction safety program should be comprehensive, address the hazards workers may encounter during normal activities and identify potential emergencies. A principal contractor must p

Global Communications feels the pressures of the industries with trying to keep up with its competitors and watching its stock prices fall. Yet the stockholders are giving them a lot of pressure to correct the problem. They need to offer better services than what their competitors are providing to their customers. This paper will discuss the background, the problem, the end goals, alternative solutions, risk assessment, the optimal solution, and lastly the implementation plan.

Situation Background (Step 1)
The entire telecommunications industry has fallen into hard times due to the Cable Companies entering the competition but Global Communications has been hit hard with not just the increased competition but smaller profit margins, the costs of doing business, and have realized that they need a new strategic plan, but will need help in implementing this.

The problem is not really obvious, as one may think. It is easy to say that there is too much competition and blame outside entities for their woes. Ultimately, the real issue is GC’s inability to effectively compete with new players in the market (i.e. cable companies). Often this is the secondary to a failure to differentiate their offerings from those of the competitors. It sounds as if their attempt at differentiation has been “Our Edge is People”. This has two obvious flaws. First, it is in contrast with the apparent reality that their people lack the technical skills to perform the job. Second, differentiation must take the form of something that really matters to the customers. They have already identified the competitive points that seem to be hurting them (new features, televisions, computers, phone service, etc) of and it has little to do with the people. Outsourcing the support jobs may improve the people quality, but unless this is a competitive issue, it may not have a significant effect beyond the reduction in costs.

Issue Identification
- Maintaining employee morale and preventing “brain drain” to competitors, this often occurs following layoffs.
- Maintaining a working relationship with the union and making sure that Maria gets back into good graces with her boss. Maria seems to have a generally favorable attitude toward the company and she could be important.
- Differentiating their new offering from existing competitive offerings. Adding 1000 new sales people are not going to sell a product that has no appeal to the potential customer.
- Maintaining cohesion among top management
- Converting the proposed changes into profit
- Effectively competing more locally and globally…very different games.
- Managing new partnerships effectively and profitably
Opportunity Identification
- Identify markets not currently served (or not served well) by their major competitors and fill that niche.
- Assisting the employees that get laid off.
- Nothing generates future success like current success. If their cost cutting and new competitive plan can improve the numbers, even for a quarter or two, the stock price should rebound a bit.
- Improve their relationship with the union (long term) Identify markets not currently served (or not served well) by their major competitors and fill that niche.
- Increase profits
It is apparent that there is no concern, in the fact that the plan is to grow by serving current customers and that there is no mention of gaining new customers. How important is access to "company information hosted in mainframes" is to a small business owner, because the chances that any small business would have a mainframe computer would be slim. These new partnerships may hold the key, but again, they must be able to differentiate their offering or it will have little effect.

Stakeholder Perspectives/Ethical Dilemmas

Senior management presented the Board of directors a plan in which they are expecting to be implemented as proposed after it has been researched and analyzed sufficiently to ensure success, even if problems have occurred, they just need to inform the board of the adjustments that need to be made

The union has an obligation to the employees, to protect their benefits, their rights and to ensure that they have a job. It is important and the union be informed every step of the way, what is going on with the agency and what is expected of the employees as the change is implemented.

Problem Definition (Step 2)
Global Communications has a lot of issues and opportunities, that can be focused on but there are a couple that could be focused in on the problem statement. In three years, Global Communications will be the leader in the industry by increasing their stock prices, lowering their over head costs, and showing a commitment to their customers as well as their employees. This will also help them meet their end state goals.

Employee Communications and Development

The 9 Golden Rules to Successful Sales
1. Put yourself in your client’s shoes Understanding as much about your clients perspective is vital in developing rapport. Growing a strong & positive relationship where you focus on your clients needs, problems, challenges & desires will ultimately lead to the successful matching of your products or services…and for the best possible motives...THE WELFARE OF YOUR CLIENT. Be sure to use ‘YOU’ language – this is where you talk about them and not yourself. As soon as you hear yourself saying ‘we’ or ‘I’ you need to switch. This will be much more engaging for your client and they’ll feel you are more interested in them than selling yourself.2. Ask open questions Asking closed questions will give you 1 – 2 seconds before having to come up with the next question. Your client’s response will either confirm or decline your question, and won’t give you any information about them or their needs. Asking open questions which start with When, Where, How, What and Who will give you useful information that will help you provide exactly what your client wants. Avoid questions starting with Why, as they are very confrontational – no matter how fluffy and soft you make them sound. When you ask a Why question you are asking for justification of their response. Your client will automatically become defensive and give you an emotive response. It’s far better to ask about the facts around the decision such as: “What is it about this service that makes you think this is not a perfect match for you?” You’ll then get details of the criteria they have based their decision on. You’ll be able to use this knowledge for future interactions.

y to a failure to differentiate their offerings from those of the competitors. It sounds as if their attempt at differentiation has been “Our Edge is People”. This has two obvious flaws. First, it is in contrast with the apparent reality that their people lack the technical skills to perform the job. Second, differentiation must take the form of something that really matters to the customers. They have already identified the competitive points that seem to be hurting them (new features, televisions, computers, phone service, etc) of and it has little to do with the people. Outsourcing the support jobs may improve the people quality, but unless this is a competitive issue, it may not have a significant effect beyond the reduction in costs.

Stakeholder Perspectives/Ethical Dilemmas

Employee Communications and Development

Organizational Development
In general, it can pertain to a company, a non-government organization (NGO), a health club, a student body and anything of the sort. The unifying thread among all these various forms is that they want to achieve something which, in the first place, made them band together.But what does it take to ensure the success of the organization? Much like an individual, an organization requires nourishment to support and improve its functions. These nourishments come in the form in what is collectively and aptly termed “Organizational Development”. It was earlier stated that organizations come in various forms and therefore requires different organizational development processes although there may be some similarities. The non-profit, service oriented type does not require product development as companies do but personnel skills enhancement and training is applicable to both. Our discussion will be limited to the “company form”.Perhaps no other form of organization finds its mortality as high as those found in the company. Surviving the business world is a tough adventure so to speak. Nevertheless, there are numerous companies which succeeded and are still thriving because they implemented organizational development concepts.Thomas Cummings created the definition which is more comprehensive and complete than the others. According to him, the term is used to denote “a system-wide process of applying behavioural and science knowledge to the planned change and development of the strategies, design components, and processes that enable organizations to be effective”. Nevertheless, definitions are just attempts to improve organiza

offerings. Adding 1000 new sales people are not going to sell a product that has no appeal to the potential customer.
- Maintaining cohesion among top management
- Converting the proposed changes into profit
- Effectively competing more locally and globally…very different games.
- Managing new partnerships effectively and profitably
Opportunity Identification
- Identify markets not currently served (or not served well) by their major competitors and fill that niche.
- Assisting the employees that get laid off.
- Nothing generates future success like current success. If their cost cutting and new competitive plan can improve the numbers, even for a quarter or two, the stock price should rebound a bit.
- Improve their relationship with the union (long term) Identify markets not currently served (or not served well) by their major competitors and fill that niche.
- Increase profits
It is apparent that there is no concern, in the fact that the plan is to grow by serving current customers and that there is no mention of gaining new customers. How important is access to "company information hosted in mainframes" is to a small business owner, because the chances that any small business would have a mainframe computer would be slim. These new partnerships may hold the key, but again, they must be able to differentiate their offering or it will have little effect.

Stakeholder Perspectives/Ethical Dilemmas

Employee Communications and Development

Free Grant Applications
One must check one’s eligibility to be able to make free grant application. Free grant application are only allowed to qualified individuals or organizations. If you are not a student for example, you cannot make a free grant application for the campus-based aid programs. Free grant application will depend on your needs. And the eligibility requirements to be able to forward the free grant application.Students can make free grant application using the Free Application for Federal Student Aid (FAFSA) form whether online or on paper. FAFSA can be accessed by its website http://www.fafsa.ed.gov/. Free grant application eligibility for students include:Existing financial need.Submit high school diploma or General Education Development (GED) certificate or pass “ability to benefit” test approved by Department of Education.Studying toward a degree or certificate.Must be enrolled in an eligible program.U.S. citizen or eligible non-citizen with valid Social Security Number (SSN).For males 18-25 years old, must register with selective service.Maintaining satisfactory academic standing in school.Have result of eligibility or partial eligibility on the drug conviction question.The last requirement for free grant application for students is in compliance with the federal law which stipulates that persons convicted for sales or possession of drugs are not eligible for federal student aid.Although, they are encouraged to fill up Free Application for Federal Student Aid because they have other non-federal free grant application options.Free grant application for st

o a small business owner, because the chances that any small business would have a mainframe computer would be slim. These new partnerships may hold the key, but again, they must be able to differentiate their offering or it will have little effect.

Stakeholder Perspectives/Ethical Dilemmas

Employee Communications and Development

3 Steps To Attracting More Clients With A Powerful Testimonial
How do you make a decision to purchase a service or product?Think back to the last time you made a decision to make a significant investment, be that something for your home or business life and the chances are that you not only tried out the product or service before you bought it, but you also asked the opinion of others.Let’s take for example purchasing a camera. Perhaps you asked a friend about their experience of a certain model of camera. You might have also researched the camera on the Internet or in magazines. You might even have gone into your local camera shop so you could ask the opinion of the camera expert in the store.In all these cases, you were seeking endorsements and opinions – in other words testimonials about the camera.When it comes to your potential clients making a decision to invest in your services, which are no doubt far more expensive than purchasing a camera, what reference sites and testimonials can you offer up?Putting in place a process to systematise accessing testimonials is an often an overlooked strategy in many professional services practice. Added to that, many testimonials are far from impactful.For example have you ever noticed the testimonials on a web site that say something like:“Working with Jo was great. CD, London.”This just leaves you wondering – who was CD? Why did they find working with Jo great? What difference did it make to them? Was CD in the same situation as I find myself in?Frankly this form of testimonial is not going to be seen as credible as it is vague and non specific.What would be more influential would be a

their stock prices, lowering their over head costs, and showing a commitment to their customers as well as their employees. This will also help them meet their end state goals.

Employee Communications and Development

Understanding the importance of excellent communication and development within a corporation is crucial. Global Communications needs to reestablish and open a line of communication within their organization and the Technologies Workers Union. This communication could resolve internal issues without destroying the organizations commitment or the employee commitment, if implemented properly. When employees feel that their psychological contract has been breached, especially involving issues around pay, communications and development a lower-level of job satisfaction and organizational commitment has been indicated (Pate, 2000).

Employer/Employee Trust

Communication and compromise are the keys to strengthening the bond between the stakeholders. Involving the stakeholders will immediately address any ethical dilemmas that may arise and ensure a successful strategy.

Management needs to enhance the integrity and competence in trust level with employees and all stakeholders. Studies have shown that although employees have an accurate understanding about managers thinking that their relationships with the employees are positive, while managers have an inaccurate understanding about employees feeling negatively about their relationships with managers (Kim, 2003).

High Performance Employees

To ensure high performance in the work-place there needs to be high levels of adaptability, flexibility and involvement by both the employees and the employers, enhancing the contributions of everyone. Creating a positive work environment is crucial to obtain and keep high performances employees. High performance employees are attracted and kept by a company’s culture as well as high pay and benefits. By implementing programs to help the employee become more successful the employee will feel more bonded to a company (Ioma, 2004).

Employee Satisfaction and Security

Employees have a need for job security and the right to have fair wage and benefits. Employees should be able to trust their employers to protect their rights and needs (Boeree 2006). Global Communications has demonstrated poor communication about reducing costs by outsourcing, involving layoffs, and downsizing domestic calls centers, involving pay-cuts. This poor communication has eroded employee trust that somehow needs to be reestablished.

Analysis of Alternative Solutions (Step 5)
First, they plan to realize growth through the introduction of new services, primarily to its small business and consumer customers, who will now be served in both local and long-distance markets across the country. To compete with the local telephone and cable companies, Global has created alliances with a satellite provider to offer video services as well as a satellite version of broadband. Partnership with a wireless provider will allow the small business owner anytime Internet access using wireless telephone or PC cards. Even company information hosted in mainframes can be accessed remotely (UOP, 2006). As an alternative to the above, approach would be to keep the current services with a different marketing plan or new services to new customers.

Second, the senior team has identified cost-cutting measures that will improve profitability. To maximize both of these initiatives, the company plans to market itself more aggressively on an international level with the goal of becoming a truly global resource (UOP, 2006). Global communications could, as an alternative to the above, merge or buy local cable companies. This would give them more access to services they do not currently provide. This move would also improve profit and raise share value.

Narrowed List of Alternatives
Global Communication's best solution would be to merge with an existing local cable company. This venture would give them access to their current customers but expand their customer base by adding the competing company's customers. This merger would increase their competitiveness, while at the same time, increase profit. It would also be beneficial for the organization to retrain as many of the employees they have instead of outsourcing. These employees have the knowledge of the organization and that can be an asset that can be utilized and in laying off the employees the organization would be losing this edge, because the new employees would not have this same knowledge.

Risk Assessment and Mitigation (Step 6)
When it comes to risks, there are little to none in making a more positive work environment, yet this is still not an easy process and can create conflict. The training process could have more of a positive outcome, because the workers are not losing their positions but gaining new skills. In the merging with a cable company, there could only be that added customers as well as gaining new customers.

Optimal Solution (Step 7)
The above paragraphs go over the description of the solutions as well as covering the go

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As a small business start-up coach, I get asked a lot of questions. The most frequent one: Where do I get start-up cash? If you are wondering the same thing, this article is for you. In it, you will learn about the differences between angel funding and venture capitalists, the value of taking out a loan, and considerations of taking on a silent or working partner.

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Are you frustrated with the return you have gotten in comparison to the amount of time and money you have spent on networking? Try these techniques to improve your return dramatically!

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